Get In Touch With Us Today

You’ve got questions, and we have answers. Just send us a message and one of our talented support staff
will be in contact with you anytime, even on weekends and holidays.

 Registration

Program contracts and service agreements become valid upon Dreamland Ethiopia Tours and Car Rent (DLET) confirmation of the booking by letter, fax, e-mail or telephone. A deposit of 30% of the total cost is requested at the time of confirmation. The remainder of the total cost is payable 30 days before the beginning date of the tour. If complete payment has not been received, upon Dreamland Ethiopia Tours and Car Rent is not obligated to accept the client or conduct the tour unless prior arrangements have been made.

Cancellation 

The Client may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. Cancellation charges will be applied as shown below calculated from the day when written notice is received by the Company. The more notice that the Company receives, the less the Company will charge the Client. However, in addition to the charges shown below many air tickets have no refund value whatsoever and, therefore, airlines may impose 100% cancellation charges. Cancellation charges apply as follows:

• Cancellations of confirmed bookings received more than 30 days prior to departure are subject to a cancellation penalty of US $300 per person.
• Cancellations received between 30 and 15 days prior to departure will be subject to a penalty of 50% of the total tour rate.
• Cancellations received under 15 days prior to departure will be subject to forfeiture of the entire tour rate.

 
Responsibility
Dreamland Ethiopia Tours and Car Rent liability to passengers transported in its own vehicles is governed by the laws of Ethiopia, and all claims are subject to the jurisdiction of the court of Ethiopia in which the cause of action arises. Although every possible care is taken to safeguard you and your property, DLET accepts no liability or responsibility for loss or damage of any personal effects.

DLET will use its best efforts to assist an agent for our clients in dealing with third parties such as hotels, airlines and other transport companies and travel agents. However, DLET cannot be held responsible for any loss or harm such as sickness, injury, death, acts of God, or additional costs incurred due to denied boarding, overbooking, cancellation or delay caused by a third party. We may not be held responsible for the amendment of rates that occur beyond the control of our agency, or changes/alterations to the agreed program which are made at the client's request. There are no refunds for unused portions of the agreed program. 


Travel and cancellation insurance
Travel Insurance is mandatory for all clients whilst on a holiday organized by themselves. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients not taking out the Company’s specially arranged travel/cancellation insurance are responsible for ensuring that they have alternative personal travel insurance with protection for the full duration of the holiday in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment with adequate and appropriate cover. Clients making their own arrangements should ensure that there are no clauses limiting or excluding protection for the type of activities included in their holiday. Clients should satisfy themselves that all travel insurance purchased meets their particular requirements and should arrange supplementary insurance if need be. It is your responsibility to ensure that the insurance you purchase provides adequate cover. We do not check insurance policies and cannot be liable for any expenses incurred as a result of not having adequate, appropriate or valid insurance cover.

If we cancel your holiday
The Company reserves the right to cancel a holiday in any circumstances but will not cancel a holiday less than 8 weeks before the start of the holiday except for force majeure, or the client’s failure to make all payments (including the final balance and any surcharge) when due. If we have to cancel, we will tell you as soon as possible. If there is time to do so before departure and the cancellation does not result from your failure to pay, we will offer you the option of purchasing another available holiday from the Company (paying or receiving a refund in respect of any difference in price) or receiving a full refund of all monies paid to us. We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible flights, we cannot pay any cancellation, amendment or other charges you may incur in relation to any flights which you have to change or cancel as a result of the cancellation of your holiday.

Behaviour
It is the Clients’ responsibility to ensure that he and the members of his Party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances, all suppliers (e.g. hotel managers, airline pilots) and the Company have the right to terminate arrangements made on the Clients’ behalf, in which case the Company's response to the Client ceases immediately. Therefore, the Company will not be liable for any refunds, payment of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Client will be liable to reimburse the Company for any expenses whatsoever that it incurs as a result of such behaviour.

Age, Fitness and Participation:
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the Company’s websites and written through emails with clients. No unaccompanied minors (i.e. those under 18 years of age) can be accepted on tours operated by the Company, however children of 15 or more may travel provided that they are accompanied by a parent or a guardian who accepts full responsibility for them and subject, in all cases, to the ultimate discretion of the Company. Clients agree to accept the authority and decisions of the Company’s employees, tour leaders, and agents whilst on tour with the Company. If in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and the Company will not be liable to pay any compensation whatsoever to such Client.

Passports, Visas and Vaccinations:
Clients must ensure that they are aware of all relevant passport and visa requirements and that they allow adequate time to obtain them. Please note that much Ethiopian immigration requires that passports are valid for six months beyond the period of the Client’s stay. Requirements can change and it is the Clients’ responsibility to ensure that they comply with current passport, visa and health requirements and take all necessary documents with them to gain access to any country or region which forms part of the tour. The Client will be solely responsible for any cost, loss or damage which he or the Company incurs as a result of a failure to obtain all necessary passports, visas and/or vaccinations.

Local Laws
All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that it may otherwise have under the Contract.
•“Dreamland Ethiopia Tours and Car Rent” is an official trade name, a private company head office in Addis Ababa, Ethiopia, Licensed by the Federal Democratic Republic Of Ethiopia Ministry of Trade with a license number; MT/AA/14/673/127143/2007.
•Office Address: Equatorial Guinea Street, 22 Roundabout, Rewina Building 6th floor, #605.

Responsible tourism is - and always has been - one of the driving principles of Explore. Dreamland Ethiopia Tours care deeply about travelling in a way that positively impacts the people and places we visit. To us responsible travel means that:

• We ensure people who work for Explore are treated fairly and paid a fair wage

• We learn about and respect the customs and culture of the country we are visiting so that we do not offend local people

• We ensure that local people benefit economically by employing them as leaders, guides and drivers - and by eating in local restaurants and using locally owned hotels where possible

• We minimize our impact on the environment by travelling in small groups, offsetting our carbon emissions, reducing waste and supporting conservation projects.

We have worked hard at these things to ensure we are welcomed in the places we all love to visit, meaning local people benefit and our groups enjoy a better trip. It could be through some of our great community-based tourism experiences, meeting local people or experiencing the pristine wilderness and leaving it untouched. Travel with us and see how your holiday makes a difference!

Even though our tour packages are responsibly designed, there are still a lot of things you can do to make your holiday even more sustainable. Some are just small changes to the way you travel – for example where you buy souvenirs and how you dispose of your rubbish. Other things, such as learning some of the local languages, can take a more time, effort and prior planning. All of these things, however, can make a huge difference to your experience. We’ve come up with some simple but handy hints and tips on what you can do to make your trip more responsible.

COMING SOON ....